Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original condition. You’ll also need the receipt or proof of purchase.

To start a return, contact us at hello@thistimenextyear.net. If your return is accepted, we’ll provide instructions on how and where to send your item.

Please do not send a return to the address shown on your original package unless instructed to do so. Items sent back without first requesting a return will not be accepted.

You can always contact us with questions about a return at hello@thistimenextyear.net.

Damages and Issues

Please inspect your order when you receive it and contact us as soon as possible if your item is defective or damaged, or if you receive the wrong item. This allows us to evaluate the issue and work with you to make it right.

When contacting us about a damaged, defective, or incorrect item, please include your order information and photographs of the item and packaging when applicable.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including products that have been specifically personalized or customized for an individual customer.

Standard This Time Next Year™ merchandise produced to fulfill an order is not considered personalized or customized solely because it is produced on demand.

Items that have been worn, used, altered, washed, or damaged after delivery may not be eligible for return.

Unfortunately, we cannot accept returns on gift cards.

Items marked as final sale, if applicable, are not eligible for return unless they arrive damaged, defective, or incorrect.

Please contact us at hello@thistimenextyear.net if you have questions about whether a specific item is eligible for return.

Exchanges

The fastest way to ensure you receive the item you want is to request a return for the item you have. Once the return is accepted, you may place a separate order for the replacement item.

If you received an incorrect or defective product, contact us before placing another order so we can evaluate the issue and provide the appropriate resolution.

European Union 14-Day Cooling-Off Period

Notwithstanding the policy above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, where required by applicable law.

As described above, the item must be in the same condition in which you received it, unworn or unused, and in its original condition. You’ll also need the receipt or proof of purchase.

Exceptions permitted under applicable law, including certain personalized or customized products, may apply.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Please remember that your bank or credit card company may require additional time to process and post the refund to your account.

Original shipping charges are not refundable unless the return is the result of a damaged, defective, or incorrect item, or otherwise required by applicable law.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at hello@thistimenextyear.net.

Return Shipping

Return shipping instructions will be provided after your return request has been reviewed and accepted.

Do not mail merchandise to This Time Next Year™, Solving Enigma Technologies LLC, or any address associated with the business unless that specific return address has been provided to you as part of your return authorization.

Depending on the reason for the return, return shipping costs may be the responsibility of the customer. If an item arrived damaged, defective, or incorrect, we will provide the appropriate instructions for resolving the issue.